PRIVACY POLICY

1. INTRODUCTION

Welcome to Nuvio ("we", "us", "our"), the social interaction platform designed to help you establish authentic connections with others. This Privacy Policy outlines how we gather, utilize, store, disclose, and safeguard your personal information when you access our mobile application Nuvio - Connect and Explore (Package ID: com.nuvio.zone) and related services (collectively referred to as the "Services").

We are dedicated to complying with applicable privacy laws and regulations, including but not limited to:

• The California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• The Virginia Consumer Data Protection Act (VCDPA)
• The General Data Protection Regulation (GDPR) for users within the European Economic Area
• The Children's Online Privacy Protection Act (COPPA)
• Google Play's Data Safety requirements
• Other applicable federal and state privacy laws in the United States

By using the Services, you acknowledge that you have read, understood, and consented to our collection and use of your personal information as outlined in this document. If you disagree with our practices, please refrain from using the Services.

Important: This Privacy Policy applies to all Nuvio users, regardless of your geographic location. If you reside outside the United States, please note that your information may be transferred to and processed in the United States or other jurisdictions where we conduct business operations.

2. INFORMATION WE COLLECT

We gather information about you from multiple sources to deliver and enhance the Services, facilitate social interactions, and connect you with compatible Users. The information we collect is categorized as follows:

2.1 Information You Provide Voluntarily

This encompasses information you actively share with us when using the Services:

• Account Registration Information: When creating an account (including via quick login options), you may provide your mobile phone number (for verification purposes), email address, or information from third-party authentication services (e.g., name, email linked to Google/Apple accounts).
• Profile Information: Details you add to your profile, such as your name (or username), age, gender, hobbies, interests, lifestyle preferences, and any other details you choose to share to enhance connection matching.
• Communication Content: Content you share during interactions, such as text messages, voice notes, and media exchanged with other Users (we do not store this content by default unless required by law or to address policy violations).
• Feedback & Support Information: Information you provide when contacting our support team (e.g., via bobentresources@gmail.com), including your inquiries, complaints, and feedback.

2.2 Information We Collect Automatically

When you use the Services, we automatically collect specific information about your device, usage patterns, and interactions with the Services. This collection is essential for the proper functioning of the app and to deliver a personalized experience:

• Device Information: Details about your mobile device, including but not limited to device model, operating system version, unique device identifiers (e.g., Device ID, IMEI, UDID, Android ID, Advertising ID), MAC address, IP address, screen resolution, battery status, and device language configurations.
• Usage Data: Information about how you interact with the Services, such as the date and time of access, features utilized (e.g., browsing profiles, initiating chats), session duration, number of connections and interactions, user engagement metrics, app error reports, and performance data.
• Location Information: With your explicit consent, we may collect your approximate or precise location (based on IP address or device GPS) to facilitate connections with Users in your area. Location data is only collected with your permission and can be disabled at any time in your device settings.
• Technical Data: Information about your network connection, such as signal strength, Wi‑Fi status, data consumption, connection type (Wi‑Fi, cellular), and network provider details, to optimize service performance and resolve technical issues.
• App Activity Data: Information about your in‑app interactions, including pages viewed, buttons clicked, search queries, and feature usage patterns, to improve our Services and personalize your experience.

Data Collection Transparency

We maintain full transparency regarding all data we collect. As mandated by Google Play's Data Safety requirements, we clearly disclose all collected data types, their intended uses, and whether they are shared with third parties.

2.3 Information from Third Parties

We may collect information about you from third‑party sources, including:

• Third‑Party Authentication Services: If you use quick login via Google, Apple, or other third‑party services, we receive information from that service as authorized by you.
• Service Providers: Our third‑party service providers may share information about your use of the Services with us to support platform operations and improvements.

3. HOW WE USE YOUR INFORMATION

We use your information for the following legitimate business purposes, in compliance with applicable legal requirements:

• Provide and Maintain the Services: To create and manage your account, facilitate social interactions, process your requests, and ensure the Services operate effectively.
• Facilitate Intelligent Matching: To utilize your profile information, interests, and usage data to connect you with other Users who share similar preferences.
• Improve and Customize the Services: To analyze usage trends, identify areas for enhancement, and personalize your experience.
• Communicate with You: To send important service updates, respond to inquiries, and provide customer support.
• Ensure Safety and Security: To detect and prevent fraudulent activity, unauthorized access, and violations.
• Comply with Legal Obligations: To respond to lawful requests from government authorities and comply with legal requirements.

Legal Basis for Processing

Under the CCPA/CPRA, our legal bases for collecting and using your personal information include fulfilling contractual obligations, pursuing legitimate business interests, complying with legal obligations, and obtaining your consent.

4. HOW WE SHARE YOUR INFORMATION

You have the right to know whether your personal data is shared with third parties. We disclose the full scope of data sharing and you may request additional details.

We do not sell your personal information to third parties for commercial gain. We may share your information only in the following circumstances:

4.1 With Other Users

To facilitate connections, we share certain profile information such as your username, hobbies, and interests with other Users.

4.2 With Service Providers

We engage third‑party service providers to assist with operating and improving the Services. These providers may access your personal information only to perform specific tasks on our behalf.

• Cloud Storage Providers
• Analytics Providers
• Security Providers
• Customer Support Tools
• Payment Processors
• Content Delivery Networks (CDNs)
• Advertising Partners

4.3 For Legal Reasons

We may share your information if required to do so by law, or if we believe such disclosure is necessary to protect rights, property, or safety.

4.4 In Business Transfers

If Nuvio is involved in a merger, acquisition, bankruptcy, or sale of assets, your personal information may be transferred as part of the transaction.

5. YOUR PRIVACY RIGHTS

For users residing in California, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) grant you specific rights regarding your personal information.

Under applicable U.S. privacy laws, including the CCPA/CPRA, you have certain rights regarding your personal information.

5.1 California Consumer Rights

• Right to Know: The right to request information about the categories and specific pieces of personal information we have collected about you.
• Right to Delete: The right to request deletion of your personal information, subject to certain exceptions.
• Right to Opt‑Out: The right to opt out of targeted advertising and future data sales.
• Right to Non‑Discrimination: The right to be free from discrimination for exercising your privacy rights.

5.2 Right to Rectification

You have the right to correct inaccurate or incomplete personal data that we hold about you.

• Updating your profile information directly through the Services' settings.
• Contacting us to request correction of personal data.
• Providing corrected information for verification purposes.

5.3 General Rights

• Access: The right to access your profile information.
• Withdraw Consent: The right to withdraw consent for certain data collection.
• Account Deletion: The right to delete your account.

5.4 How to Exercise Your Rights

To exercise any privacy rights, contact us with your full name, account details, and a clear description of your request.

6. DATA SECURITY

We take the security of your personal information seriously and implement comprehensive technical, administrative, and physical safeguards.

6.1 Technical Safeguards

• Encryption: We use industry‑standard encryption protocols to protect your data.
• Secure Authentication: We implement secure authentication protocols for account access.
• Network Security: Our servers are protected by security systems to prevent unauthorized access.
• Regular Security Updates: We regularly update systems and applications.
• Secure APIs: All API communications are secured using encryption and authentication mechanisms.

6.2 Administrative Safeguards

• Access Controls
• Employee Training
• Security Policies
• Incident Response Plan

6.3 Physical Safeguards

• Data Center Security
• Device Security

6.4 Data Breach Notification

In the event of a data breach, we will investigate immediately, notify affected users, and provide guidance on protecting their information.

7. DATA RETENTION

Our data retention practices are designed to align with legal requirements and business necessity.

• Account and Profile Information: Retained while your account remains active.
• Communication Content: Generally not stored by default.
• Usage Data: Retained for service improvement and security purposes.
• Payment Information: Retained as required by law.

7.2 Account Deletion

After you delete your account, we will stop collecting new information and delete or anonymize most personal information after the required retention period.

8. CHILDREN'S PRIVACY

We take children's privacy seriously and comply with applicable children's privacy laws.

8.1 Age Restrictions

The Services are not intended for children under the age of 13.

8.2 What We Do If We Discover Child Data

• Immediately delete such information.
• Terminate the child's account.
• Prevent future collection.

9. INTERNATIONAL DATA TRANSFERS

Nuvio is operated from the United States. Information may be transferred, stored, and processed in the United States and other countries.

9.1 Data Transfer Mechanisms

• Standard Contractual Clauses.
• Adequacy Decisions.
• Other Legal Mechanisms.

10. THIRD‑PARTY LINKS & SERVICES

The Services may contain links to third‑party websites or integrate with third‑party services.

• Authentication Services.
• Social Media Integration.
• Payment Services.
• Analytics Services.

11. CHANGES TO THIS PRIVACY POLICY

We are committed to keeping this Privacy Policy current and accurate.

• When significant changes occur.
• When required by law.
• When new services affect data collection.

12. DATA CONTROLLER & CONTACT INFORMATION

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us.

• Controller Full Name: Nuvio Development Company
• Official Contact Person: Bob Chua
• Primary Contact Email: bobentresources@gmail.com